Free inspection, complete damage documentation, and direct adjuster coordination. We've handled 3,000+ Charlotte insurance claims β we know exactly how to maximize yours.
Charlotte's weather is relentless on roofs. Hurricane remnants bring 60+ mph winds. Spring hail events hit multiple times each year. Severe thunderstorms topple trees onto homes. After every major weather event, Apex Roofing Group is on the ground helping Charlotte homeowners through the insurance process.
Hail damage is particularly misunderstood. A hail strike doesn't always look dramatic from the ground β but each impact fractures the shingle granules below the surface, drastically reducing its remaining life. Insurance adjusters see this. If your neighborhood got hit, your roof likely qualifies for a claim even if you don't see obvious damage.
We don't just fix roofs β we document damage thoroughly, work directly with your insurance adjuster, and ensure you receive the full settlement your policy entitles you to.
Hail impacts create circular fractures in shingle granules β often invisible from the ground but clear up close. We document every impact point with photos and GPS coordinates for your insurance file.
High winds lift shingle edges and break the adhesive seal. Lifted, missing, or creased shingles are covered by virtually all homeowners policies when caused by wind above 60 mph.
Trees and large branches cause obvious structural damage. We coordinate with your adjuster for complete documentation β roof decking, fascia, gutters, and any interior damage from water intrusion.
Heavy rainfall can expose existing vulnerabilities β damaged flashing, failing seals, blocked gutters β that lead to interior water damage. We trace every entry point and document for your claim.
The insurance claim process doesn't have to be overwhelming. Here's how we guide you through it from start to finish.
We inspect your roof within 24 hours β walking every section, documenting all storm damage with detailed photos and written notes. We tell you honestly whether you have a valid insurance claim.
Our documentation package includes geo-tagged photos of every damage point, shingle size measurements, impact density counts for hail, and a written damage summary formatted for insurance adjusters β the same format adjusters use themselves.
We meet your insurance adjuster on the roof β in person β and walk them through our findings. Adjusters respect contractors who show up prepared. This step alone typically results in higher settlements.
Once your claim is approved, we complete the work as quickly as possible β emergency tarping first if needed, then full repair or replacement. We handle all communication with your insurer through final invoice.
Yes β virtually all standard homeowners insurance policies cover storm damage caused by wind, hail, and falling objects. Coverage typically excludes damage caused by lack of maintenance or normal wear. The key is proper documentation showing the damage is storm-related, which is exactly what we provide.
Hail damage is often invisible from the ground. Signs include: circular dents on metal components (gutters, flashing, vents), dented or cracked soft metals, and circular granule loss on shingles. The definitive check requires getting on the roof. If your neighborhood experienced hail, call us β we'll inspect for free and tell you exactly what we find.
For major damage (full replacement or large repairs), filing a claim is almost always the right move β that's what insurance is for. For minor repairs under your deductible, paying out of pocket may make sense to avoid affecting your rates. We'll give you an honest estimate and help you make the right call for your situation.
Most North Carolina policies require you to file within one year of the damage event, but prompt filing is strongly recommended. Adjusters become skeptical when claims are filed months after a storm, and additional damage can occur in the meantime. Call us right after a storm β we'll document the condition immediately so you have a clear record.